Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit or make a purchase from melvrx.com. This website is operated by Moonlight Carpet GmbH and is a self-hosted store built on WordPress and powered by WooCommerce. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.
1. Scope of This Policy
This Privacy Policy applies to all users of our website, including visitors, customers, and individuals who interact with us through purchases, communications, or other activities. It governs how we collect, use, store, and protect personal data in connection with our services. In the event of any conflict between this Privacy Policy and other policies, this Privacy Policy shall prevail with respect to personal data handling.
2. Personal Information We Collect
We may collect personal information that you provide directly when placing an order, creating an account, or contacting us. This may include your name, billing and shipping address, email address, phone number, and other relevant contact details. We may also collect optional information you provide voluntarily, such as preferences or additional delivery instructions.
3. Payment Information
All payments are securely processed through trusted third-party providers including Stripe and PayPal. We do not store or have access to your full payment card details such as card number, CVV, or banking credentials. Payment authentication and processing are handled directly by these providers in accordance with their security standards and regulatory requirements.
4. Order and Transaction Data
We collect information related to your transactions, including purchased products, order value, payment status, shipping details, delivery confirmation, and any return or refund activity. This information is necessary to fulfill your order, provide support, and maintain accurate transaction records.
5. Device and Usage Data
We automatically collect certain technical information when you access our website, including your IP address, browser type, device type, operating system, and browsing behavior. This data helps us improve website performance, security, and user experience.
6. Communication Data
We collect and retain communications you send to us, including customer service inquiries, emails, and feedback. This allows us to respond effectively and maintain records for support and dispute resolution purposes.
7. How We Use Your Information
Your personal data is used to process orders, manage accounts, arrange shipping, provide customer service, improve our website, and ensure a smooth shopping experience. We may also use data for internal analysis and service optimization.
8. Payment Security
Payment transactions are protected using secure encryption technologies and are processed by Stripe and PayPal. We only receive limited confirmation details such as transaction status and amount. We never store sensitive financial data on our servers.
9. Data Security Measures
We implement robust security measures including SSL/TLS encryption, secure servers, firewalls, access restrictions, and continuous monitoring. We also apply data minimization and limit access to authorized personnel only to reduce risks of unauthorized access or disclosure.
10. Fraud Prevention
We use personal data to detect and prevent fraudulent transactions and unauthorized activity. Orders may be subject to verification checks to ensure payment authenticity and account security.
11. Sharing of Information
We may share your personal data with service providers such as payment processors, logistics partners, hosting providers, and analytics services strictly for operational purposes. These parties are required to protect your data and use it only as necessary to perform their services.
12. WooCommerce and WordPress Infrastructure
Our website is built on WordPress and powered by WooCommerce. These systems process data necessary for order handling, website functionality, and system performance. Data processed through these systems is handled in accordance with applicable security practices.
13. Third-Party Services
We may use third-party services for analytics, marketing, and technical support. These providers may collect or process limited data in accordance with their own privacy policies. We do not control their data practices.
14. International Data Transfers
Your personal data may be transferred to and processed in countries outside your place of residence. Where required, we implement appropriate safeguards such as standard contractual clauses to ensure data protection standards are maintained.
15. Data Retention
We retain personal data only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements. Data may be retained longer where required by law.
16. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze traffic, and improve website performance. You may control cookie settings through your browser preferences.
17. Your Rights Under GDPR
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict processing, and request portability of your personal data. You also have the right to object to certain processing activities and to withdraw consent where applicable.
18. Exercising Your Rights
You may exercise your rights by contacting us at info@melvrx.com. We may need to verify your identity before processing your request. We will respond within the timeframes required by applicable law.
19. Marketing Communications
We may send promotional communications. You can opt out at any time using the unsubscribe link in our emails. Transactional communications related to your orders may still be sent.
20. Children’s Data
Our website is not intended for children, and we do not knowingly collect personal data from individuals under the age of 16.
21. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page.
22. Contact Information
If you have any questions regarding this Privacy Policy or your data rights, please contact us:
Email: info@melvrx.com
Phone: +1 (641) 219-8723