Payment Policy

1. We offer multiple convenient payment methods, including Visa, Mastercard, American Express, Discover, PayPal, Google Pay, JCB, and Apple Pay. Unless otherwise stated on the checkout page, all transactions on this website are processed in Euro (EUR). If your card issuer or payment account uses a different currency, the final amount charged may vary depending on the applicable exchange rate and any fees imposed by your bank or payment provider.

2. To ensure secure and reliable payment processing, we use trusted third-party payment service providers, including Stripe and PayPal. During checkout, your payment details are transmitted directly to the relevant payment provider for authorization and processing. We only receive limited transaction-related information necessary to confirm payment, process orders, issue refunds, and provide customer support. We do not store any customer card numbers, CVV codes, full bank card details, or other sensitive payment information under any circumstances.

3. We take payment security seriously and implement multiple layers of technical and organizational safeguards to protect transactions and user data. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers. We also use technologies and security controls such as firewalls, encrypted transmission, access control, system monitoring, audit logging, fraud detection mechanisms, and abnormal transaction monitoring to help prevent unauthorized access, misuse, alteration, or disclosure of data. Sensitive payment authentication and card data processing are handled securely by Stripe, PayPal, or other compliant payment channels.

4. If a payment fails, is declined, interrupted, flagged for risk review, or otherwise cannot be completed, the order may not be successfully confirmed. Customers should verify their payment information, account status, bank restrictions, and internet connection before retrying or choosing another available payment method. If you experience duplicate charges, successful payment with no order confirmation, or any other payment abnormality, please contact us promptly with your order number, payment amount, payment time, and any relevant screenshots so that we can investigate and assist you. We reserve the right to suspend, reject, or cancel transactions that appear fraudulent, unauthorized, unlawful, or in violation of our platform rules.

5. If your order qualifies for a refund, we will process the refund after review and approval. Refunds will generally be returned to the original payment method within 7 working days, including the original card, PayPal account, or the payment channel linked to Apple Pay or Google Pay, as applicable. The actual time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or settlement procedures. If the original payment method is no longer available or cannot receive the refund, we may contact you to arrange an alternative solution where legally and operationally permitted.

6. If you have any questions or disputes regarding charges, payment status, refund status, or transaction amounts, you should first contact our customer service team for assistance. We will review the matter based on order records, payment confirmations, logistics information, and relevant transaction data provided by our payment partners. If a dispute involves a card chargeback, PayPal claim, or payment provider investigation, we will cooperate with Stripe, PayPal, the card issuer, and relevant payment networks in accordance with their applicable procedures and rules. We process payment-related data only to the extent necessary for order fulfillment, customer service, fraud prevention, and legal compliance, and we protect such data through encryption, restricted access, role-based permissions, security auditing, and continuous monitoring. We never store customers’ full payment information.