Terms of Service
These Terms of Service ("Terms") govern your access to and use of melvrx.com, including any purchases made through the website, related communications, and any services provided through the site. This website is operated by Moonlight Carpet GmbH ("Company", "we", "us", or "our"). By accessing, browsing, or using this website, you agree to be bound by these Terms and any policies referenced herein, including our Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy.
Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must not access or use our website or purchase any products from us.
1. Acceptance of Terms
By visiting our website, creating an account if applicable, placing an order, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms. These Terms apply to all users of the website, including without limitation visitors, browsers, vendors, customers, merchants, and contributors of content.
If you purchase products through the website, your purchase is also subject to any additional terms or policies that may apply to specific services, promotional offers, or payment methods. In the event of a conflict between these Terms and a specific policy posted on the website, the specific policy shall prevail only to the extent of that conflict.
2. Eligibility
You must be at least the age of majority in your country, state, or province of residence to use this website or place an order. By using this website, you represent and warrant that you satisfy this requirement and have the legal capacity to enter into binding contracts.
If you are using the website on behalf of a company, organization, or another legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" shall refer to both you and that entity.
3. Products and Services
We offer outdoor-related products and related accessories for sale through this website. All product descriptions, technical specifications, dimensions, material information, compatibility statements, images, videos, and prices are provided for general informational purposes only. We reserve the right to correct, update, or modify product information at any time without prior notice.
We make reasonable efforts to ensure that product images and descriptions accurately reflect the products offered. However, due to differences in screen displays, lighting conditions, photography, manufacturing tolerances, packaging updates, and natural material variation, the actual product you receive may differ slightly from the images or descriptions displayed on the website.
Unless expressly stated otherwise, all products are intended for lawful consumer use only. You are responsible for ensuring that a product is suitable for your intended use before purchase.
4. Order Placement and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms. After you submit your order, you will receive an automated confirmation email acknowledging that we have received your order request. This acknowledgement does not constitute acceptance of the order.
An order is deemed accepted only when we expressly confirm dispatch of the products or otherwise communicate order acceptance. We reserve the right, at our sole discretion, to refuse, cancel, or limit any order for legitimate reasons, including but not limited to product unavailability, errors in product or pricing information, suspected fraudulent activity, payment authorization failure, abuse of promotions, or abnormal ordering patterns.
If we cancel an order after payment has been received, we will refund the amount actually charged using the original payment method unless otherwise agreed or required by law.
5. Pricing and Currency
All prices displayed on the website are shown in Euro (EUR), unless otherwise expressly stated. Prices shown on product pages generally include only the product price and do not include shipping charges, customs duties, import VAT, local taxes, or other governmental fees unless clearly indicated at checkout.
We reserve the right to change prices at any time before an order is accepted. However, price changes will not affect orders that have already been accepted, except where a pricing error has occurred.
In the event of an obvious pricing error, technical malfunction, or typographical mistake affecting the listed price or product details, we reserve the right to cancel or refuse the affected order even if an order confirmation has been sent, provided that such action is permitted under applicable law.
6. Payment
Payment must be completed using one of the payment methods made available at checkout. We may use independent third-party payment processors, including but not limited to Stripe and PayPal, to securely process payments. We do not store and do not have direct access to your full payment card details.
By submitting payment information, you represent and warrant that: (a) you are authorized to use the selected payment method; (b) the billing information provided is accurate and complete; and (c) you authorize the relevant payment processor to charge the full amount due, including any applicable shipping charges and taxes displayed at checkout.
We are not responsible for payment failures caused by your card issuer, bank, payment provider, fraud screening systems, expired payment credentials, or other third-party payment issues.
For further information, please refer to our Payment Policy.
7. Shipping and Delivery
We offer shipping to selected countries and regions worldwide, subject to carrier availability, legal restrictions, customs limitations, and logistical feasibility. Shipping availability, estimated delivery times, and shipping fees are shown at checkout where applicable.
Orders are generally processed within 1–4 business days, excluding weekends, public holidays, and periods of exceptional order volume. Delivery timeframes are estimates only and begin after dispatch, not from the date the order is placed.
We are not liable for delays caused by circumstances outside our reasonable control, including but not limited to customs inspections, import clearance procedures, weather events, transport disruption, labor shortages, carrier delays, force majeure events, or inaccurate delivery information provided by the customer.
You are responsible for ensuring that your shipping address, contact information, and delivery instructions are accurate and complete at the time of purchase.
For further information, please refer to our Shipping Policy.
8. Risk of Loss and Title
Unless otherwise required by applicable mandatory consumer law, risk of loss and title to products pass to you upon delivery of the products to the delivery address specified in your order or, where applicable, upon delivery to the carrier or pickup point designated for your order.
If local consumer protection laws provide a different rule regarding the transfer of risk, those mandatory laws shall prevail to the extent required.
9. Returns, Withdrawal, and Refunds
If you are a consumer located in a jurisdiction that grants a statutory right of withdrawal or cancellation for distance contracts, your statutory rights remain unaffected by these Terms. Nothing in these Terms limits any mandatory rights you may have under applicable consumer law.
In addition to any mandatory legal rights, we may offer a commercial return window of up to 30 days after delivery, subject to the conditions stated in our Return & Refund Policy. To qualify for a return, items must generally be unused unless defective, returned in appropriate condition, and include original packaging, accessories, and proof of purchase, except where such conditions are not permitted by applicable law.
Certain categories of items may be non-returnable or subject to limited return eligibility where permitted by law, including used items, customized products, hygiene-related goods that have been unsealed, or items damaged after delivery due to misuse, improper storage, or ordinary wear and tear.
Once a returned item is received and inspected, we will notify you whether the return is approved. Approved refunds are generally processed within 7 business days after inspection. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Unless otherwise required by law, original shipping charges, customs duties, and return shipping costs may be non-refundable in cases of discretionary commercial returns. This does not affect any mandatory refund rights that apply in your jurisdiction.
For full details, please refer to our Return & Refund Policy.
10. Order Cancellation
You may request to cancel your order within 72 hours after placing it, provided that the order has not yet been shipped. If the cancellation request is approved, a refund will be arranged to the original payment method in accordance with our refund process.
If more than 72 hours have passed, or if the order has already been shipped, the order can no longer be directly canceled for a refund. In such cases, any after-sales request must be handled in accordance with our Return & Refund Policy and any applicable statutory withdrawal rights.
11. No Order Modifications
We do not currently support order modifications after an order has been placed. This includes changes to products, quantities, colors, sizes, shipping addresses, or other order details. Please review your order carefully before submitting it.
12. User Responsibilities and Acceptable Use
You agree to use this website only for lawful purposes and in a manner consistent with these Terms. In particular, you must not:
- provide false, inaccurate, or misleading personal, payment, or delivery information;
- use the website for fraudulent, illegal, or unauthorized purposes;
- attempt to interfere with the website’s operation, security, or availability;
- introduce malware, bots, scraping tools, or malicious code;
- attempt to gain unauthorized access to accounts, servers, databases, or protected areas of the website;
- copy, exploit, resell, or misuse the website or its content for commercial purposes without our prior written consent.
We reserve the right to suspend or restrict access to the website where we reasonably believe that a user has violated these Terms or applicable law.
13. Accounts and Security
If account registration is available on the website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must ensure that your password and account access details are kept secure.
You agree to notify us immediately of any suspected unauthorized use of your account or other security breach. We are not liable for losses arising from your failure to safeguard your account credentials, except where caused by our own breach of legal obligations.
14. Intellectual Property
All content available on this website, including but not limited to text, layout, product descriptions, graphics, logos, icons, images, videos, software, code, and design elements, is owned by or licensed to Moonlight Carpet GmbH and is protected by applicable intellectual property, copyright, trademark, unfair competition, and related laws.
You may access and use the website solely for personal, non-commercial shopping purposes. You may not reproduce, copy, modify, distribute, display, publish, transmit, create derivative works from, or otherwise exploit any website content without our prior written permission, except where such use is expressly permitted by law.
15. Privacy and Data Protection
Your personal data is collected, processed, and used in accordance with our Privacy Policy. By using the website or placing an order, you acknowledge that certain personal information may be processed as necessary for order handling, payment processing, fraud prevention, shipping, customer support, and legal compliance.
Where required by applicable law, we implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.
16. Third-Party Services and Links
We may use third-party service providers for payment processing, logistics, shipping, hosting, data analytics, marketing, communication tools, fraud screening, and website performance. These providers operate independently and may be subject to their own contractual terms and privacy practices.
This website may also contain links to third-party websites or services for your convenience. We do not control and are not responsible for the content, availability, business practices, or policies of third-party websites. Accessing any third-party website is at your own risk.
17. Accuracy of Website Information
We strive to keep the information on our website complete, accurate, and up to date. However, we do not guarantee that all content is always accurate, complete, reliable, current, or error-free. Product availability, specifications, prices, promotional terms, stock status, and shipping estimates may change without notice.
The website content is provided for general information only and should not be relied upon as the sole basis for making decisions without verifying key details directly with us where necessary.
18. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website, its content, and all products and services offered through it are provided on an "as is" and "as available" basis. We do not make any representations or warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, or freedom from errors or harmful components.
Nothing in these Terms excludes warranties or guarantees that cannot be excluded under mandatory law, including statutory consumer rights relating to defective goods where applicable.
19. Limitation of Liability
To the fullest extent permitted by law, Moonlight Carpet GmbH, its directors, officers, employees, affiliates, contractors, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profit, loss of revenue, loss of data, business interruption, or loss of goodwill, arising out of or related to your use of the website, inability to use the website, or products purchased through the website.
To the extent permitted by law, our total liability arising from any claim related to an order or use of the website shall not exceed the amount actually paid by you for the specific product or service giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
20. Force Majeure
We shall not be responsible for any delay, interruption, or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. Such events include, without limitation, natural disasters, flood, fire, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, government measures, customs restrictions, embargoes, cyberattacks, supply chain disruptions, raw material shortages, transportation failures, energy shortages, or telecommunication outages.
In such circumstances, the time for performance shall be extended for the duration of the relevant event, and we reserve the right to suspend or cancel affected orders where performance becomes impossible or commercially unreasonable.
21. Governing Law
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by the laws applicable at the registered seat of Moonlight Carpet GmbH, without regard to conflict of law rules.
If you are a consumer residing in the European Union or another jurisdiction with mandatory consumer protection rules, you shall continue to benefit from any mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement.
22. Dispute Resolution and Jurisdiction
Any disputes arising out of or in connection with these Terms, the website, or any order placed through the website shall be subject to the jurisdiction of the competent courts located at 1201 Grand Ave, Des Moines, IA 50309, US, unless mandatory consumer law provides otherwise.
If you are a consumer, nothing in these Terms deprives you of the right to bring proceedings in the courts of your place of residence where such right is granted by mandatory law.
We are neither willing nor obligated to participate in consumer dispute resolution proceedings before a consumer arbitration board, unless required by applicable law.
23. Compliance with Local Import Rules
If you order products for delivery outside the European Union or into a jurisdiction with import controls, you are responsible for ensuring that the products may be lawfully imported into the destination country. You are also responsible for any import duties, customs fees, local taxes, regulatory approvals, or product restrictions that may apply.
We are not liable for delays, confiscation, rejection, or destruction of goods caused by customs authorities, import restrictions, local regulatory requirements, or your failure to comply with local laws.
24. Changes to Terms
We reserve the right to amend, revise, or update these Terms at any time. Any changes will become effective when posted on this page unless otherwise stated. The "Last Updated" date shown below indicates the date of the most recent revision.
Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the website.
25. Severability
If any provision of these Terms is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.
26. No Waiver
Our failure or delay in exercising any right, remedy, or provision under these Terms shall not constitute a waiver of that right or remedy. Any waiver must be in writing to be effective.
27. Entire Agreement
These Terms, together with our Privacy Policy, Payment Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the website and any purchases made through it, and supersede any prior understandings or communications relating to the same subject matter.
28. Contact Information
If you have any questions regarding these Terms or wish to contact us about an order, return, legal notice, or complaint, please contact us using the details below:
Moonlight Carpet GmbH
Email: info@melvrx.com
Phone: +1 (641) 219-8723