Shipping Policy

This Shipping Policy applies to orders placed through melvrx.com. Please read this policy carefully before placing an order.

1. Shipping Coverage

We currently provide shipping services to customers worldwide.

Delivery availability may vary depending on the destination, local carrier coverage, customs conditions, transportation restrictions, or other logistical limitations. If a shipping destination is unavailable at checkout, we are currently unable to deliver to that location.

2. Processing Time

Orders are typically processed within 1-4 business days after payment is successfully completed. Business days do not include weekends or public holidays.

Processing time refers to the time required for order verification, packing, quality checks, and handover to the shipping carrier. During peak seasons, promotional periods, or holidays, processing may take longer than usual.

3. Shipping Fees

Shipping fees are calculated based on the delivery region and will be displayed at checkout before you complete your purchase.

Europe: EUR 9.99

North America: EUR 14.99

Rest of World: EUR 19.99

We offer free shipping on orders of EUR 169 or more.

The free shipping threshold is calculated based on the order subtotal after discounts and before any applicable taxes or additional charges, unless otherwise stated at checkout.

4. Estimated Delivery Time

Estimated shipping times after dispatch are as follows:

Europe: 5-10 business days

North America: 7-14 business days

Rest of World: 10-20 business days

These delivery times are estimates only and are not guaranteed. Actual delivery times may be affected by customs clearance, carrier delays, weather, local disruptions, remote-area handling, or other factors outside our control.

5. Logistics Carriers

We work with third-party logistics providers and shipping carriers to fulfill and deliver orders. Depending on the destination, package size, and operational conditions, your order may be handled by international freight partners, postal operators, or local last-mile carriers.

The carrier used for your shipment may vary by order and destination. Once your order has been dispatched, tracking information will be sent to you if available.

6. Order Cancellation and Modification

You may request to cancel your order within 72 hours after placing it, provided that the order has not yet been shipped. If the cancellation request is approved, a refund will be arranged to the original payment method in accordance with our refund process.

If more than 72 hours have passed, or if the order has already been shipped, the order can no longer be directly canceled for a refund. In such cases, any after-sales request must be handled in accordance with our Return & Refund Policy.

We do not currently support order modifications after an order has been placed. This includes changes to products, quantities, colors, sizes, shipping addresses, or other order details. Please review your order carefully before submitting it.

7. Delivery, Tracking, and Signature

After your order is shipped, we will send a shipping confirmation email with tracking details if tracking is available for your shipment. Tracking updates may take some time to appear after dispatch.

For certain destinations, high-value shipments, or carrier requirements, a signature may be required upon delivery. It is the customer's responsibility to ensure that someone is available to receive the parcel where required. If delivery fails due to absence, incorrect address details, or refusal to accept the parcel, additional shipping, return, storage, or re-delivery charges may apply.

8. Damaged, Lost, or Problematic Parcels

Please inspect your package as soon as it is delivered. If the parcel arrives visibly damaged, if items are missing, or if you believe the contents were damaged during transit, you must contact us within 48 hours after delivery.

When contacting us, please provide your order number, clear photos of the outer packaging, shipping label, and damaged item(s), along with a brief description of the issue. Failure to report shipping damage within this timeframe may affect our ability to investigate the claim with the carrier.

If a parcel is lost in transit or marked as delivered but not received, we may ask you to first check the delivery address, surrounding area, household members, building management, or local carrier. We will review the case based on the tracking information and the carrier investigation results.

9. Customs Duties, Import Taxes, and Clearance

For your orders, customs duties, import taxes, VAT, GST, brokerage fees, or similar charges may apply depending on your destination country's rules. These charges are generally determined by the destination country's customs authority and are the responsibility of the recipient unless otherwise required by applicable law.

Customs inspections or clearance procedures may cause delays beyond the estimated delivery timeframe. If customs documentation or additional information is required for delivery, the customer is responsible for cooperating with the carrier or customs authority to help complete the clearance process.

10. Incorrect Address and Related Policies

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed delivery, or additional costs caused by incomplete, incorrect, or undeliverable address information provided by the customer.

If a parcel is returned to us due to an address issue, failed delivery attempts, refusal, or non-collection, any refund or further handling will be subject to our Return & Refund Policy.

For questions about shipping, delivery issues, or order assistance, please contact us at info@melvrx.com. For order returns or post-delivery refund requests, please refer to our Return & Refund Policy page.