Return & Refund Policy

This Return & Refund Policy applies to orders placed through melvrx.com. We sell outdoor products and aim to provide a clear and fair post-purchase policy. Please read the terms below carefully before submitting a return or refund request.

1. Return Period

You may request a return within 30 days after receipt of your order, as measured from the confirmed delivery date shown by the carrier tracking information. Return requests submitted after this period may not be accepted.

If your item arrives damaged, defective, incorrect, or incomplete, you should contact us within 48 hours after delivery so that we can review the issue promptly and assist you appropriately.

2. Return Eligibility

To be eligible for a return, the item must be returned in a condition suitable for inspection and resale, unless the return is due to verified damage, defect, or our error.

Returned items should generally be:

unused or only reasonably inspected as would be expected before normal use;

clean, dry, and free from dirt, odors, stains, excessive wear, washing, or other signs of outdoor use;

returned with all original tags, packaging, manuals, accessories, attachments, protective components, and included parts;

properly packed to avoid damage during return transit.

Because we sell outdoor products, items that show signs of actual outdoor use, field testing, installation, assembly, washing, alteration, misuse, or damage after delivery may not be eligible for a full refund.

3. Non-Returnable or Restricted Items

Certain items may not be returned, including where applicable:

final sale or clearance items clearly marked as non-returnable;

used outdoor gear or accessories showing wear from actual use;

items that have been washed, altered, assembled, installed, customized, or damaged after delivery;

items missing original packaging, safety components, manuals, attachments, or essential parts;

items returned in an unsanitary, unsafe, or materially reduced-value condition.

If the product page states specific return restrictions or special return conditions for a particular product, those product-specific terms will also apply.

4. Return Request Process

To request a return, please contact us at info@melvrx.com within the applicable return period and provide your order number, the item(s) you wish to return, the reason for the return, and relevant supporting photos if the item is damaged, defective, incorrect, or incomplete.

Please do not send any item back before receiving return instructions from us. Unauthorized returns, returns sent without prior approval, or returns sent to an incorrect address may be refused or may experience processing delays.

After your request is reviewed, we will provide the next steps, including the approved return address and any return instructions that apply to your case.

5. Return Shipping Costs

If the return is due to our error, or due to a verified damaged, defective, or incorrect item, we may provide an appropriate solution, which may include a prepaid return label, reimbursement of reasonable return shipping costs, partial refund, replacement, or another suitable remedy depending on the circumstances.

If the return is requested for reasons not caused by us, including customer preference, ordering by mistake, dissatisfaction not related to a defect, or failure to read product details before purchase, the customer is generally responsible for the return shipping costs.

Original shipping fees already paid are generally non-refundable unless otherwise required by law or unless the return is caused by our verified error.

We recommend using a trackable shipping service and keeping proof of shipment, as the customer remains responsible for the returned parcel until it is received by us.

6. Inspection, Approval, and Refunds

Once the returned item is received, we will inspect it to confirm whether it meets the conditions of this policy. If the return is approved, the refund will be issued to the original payment method.

Approved refunds are typically processed within 7 business days after inspection and approval. The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, PayPal, Stripe-supported payment channel, or other payment provider processing times.

Refunds are only issued for approved returns. If the returned item does not meet the stated return conditions, we may reject the return or apply a partial refund where legally permitted and objectively justified by the item’s condition.

7. Cancellations, Chargebacks, and Payment Disputes

You may request cancellation within 72 hours after placing the order, provided the order has not yet been shipped. If more than 72 hours have passed, or if the order has already been shipped, the order cannot be directly canceled and must instead be handled under this Return & Refund Policy after delivery where eligible.

We do not currently support order modifications after an order has been placed.

If you have a payment concern, you should first contact us at info@melvrx.com so that we can review the order, shipment, delivery confirmation, and refund eligibility. We maintain order records, payment confirmation records, shipment tracking information, delivery status, customer communications, and return review records to support fair handling of refund requests and to respond to payment disputes or chargeback inquiries where necessary.

8. Damaged, Defective, Incorrect, or Missing Items

If you receive an item that is damaged, defective, incorrect, or missing parts, please contact us within 48 hours after receipt. To help us investigate and resolve the issue efficiently, please provide your order number, clear photos of the item, outer packaging, shipping label, and a brief description of the problem.

After review, we may offer a replacement, refund, partial refund, return-for-inspection arrangement, or another appropriate solution depending on the circumstances and the available evidence.

For any questions about returns or refunds, please contact us at info@melvrx.com.